CX Diaries - with Keith Gait
CX Diaries with Keith Gait is my podcast where I talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry
Podcasting since 2025 • 7 episodes
CX Diaries - with Keith Gait
Latest Episodes
Why Outsource to Africa? Spoiler: It's About More Than Money!
In this engaging podcast episode, we dive into the dynamic world of customer experience (CX) outsourcing with Martin Roe, the CEO of CCI Global. With three decades of experience, Martin shares his perspectives on why Africa stands o...
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Season 1
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Episode 7
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27:19
Why Effective Planning is Key to Customer Satisfaction
In this episode of CX Diaries, I connect with industry expert Dave Vernon, who shares his extensive experience in contact centre planning and management. As workforce efficiency remains a key concern for businesses, understanding ho...
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Season 1
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Episode 6
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32:58
Subscription Luxury: Automating Affordability in Customer Service
Join me for an engaging conversation with Chandni Bhatt, a seasoned expert in customer experience, as we explore the transformative landscape of subscription services. Chandni shares her experiences at Beauty Pie, a pioneering beauty subscripti...
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Season 1
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Episode 5
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21:20
Lucie Child on Transforming Customer Care and Inclusion
Immerse yourself in an enlightening discussion with Lucie Child, Strategy Lead for Customer Care at The Very Group, as we explore the complexities of customer experience in our rapidly changing world. This episode dives into the hea...
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Season 1
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Episode 4
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31:48
Why Thoughtful Technology is Key to Great Customer Experience
As customer-centricity continues to dominate conversations in the business world, Therese Charlton joins me in this engaging episode of CX Diaries to share her invaluable insights from over three decades in customer experience. Trav...
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Season 1
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Episode 3
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30:01