CX Diaries - with Keith Gait
CX Diaries with Keith Gait is my podcast where I talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry
Episodes
7 episodes
Why Outsource to Africa? Spoiler: It's About More Than Money!
In this engaging podcast episode, we dive into the dynamic world of customer experience (CX) outsourcing with Martin Roe, the CEO of CCI Global. With three decades of experience, Martin shares his perspectives on why Africa stands o...
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Season 1
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Episode 7
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27:19
Why Effective Planning is Key to Customer Satisfaction
In this episode of CX Diaries, I connect with industry expert Dave Vernon, who shares his extensive experience in contact centre planning and management. As workforce efficiency remains a key concern for businesses, understanding ho...
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Season 1
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Episode 6
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32:58
Subscription Luxury: Automating Affordability in Customer Service
Join me for an engaging conversation with Chandni Bhatt, a seasoned expert in customer experience, as we explore the transformative landscape of subscription services. Chandni shares her experiences at Beauty Pie, a pioneering beauty subscripti...
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Season 1
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Episode 5
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21:20
Lucie Child on Transforming Customer Care and Inclusion
Immerse yourself in an enlightening discussion with Lucie Child, Strategy Lead for Customer Care at The Very Group, as we explore the complexities of customer experience in our rapidly changing world. This episode dives into the hea...
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Season 1
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Episode 4
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31:48
Why Thoughtful Technology is Key to Great Customer Experience
As customer-centricity continues to dominate conversations in the business world, Therese Charlton joins me in this engaging episode of CX Diaries to share her invaluable insights from over three decades in customer experience. Trav...
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Season 1
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Episode 3
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30:01
The Art of Simplicity in Customer Experience
Step into the world of customer experience with my latest episode as I chat with Chris Davis, a thought leader in the field. Chris has traversed a fascinating career, recently recognised in the Power 100 list of top CX leaders in the UK. <...
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Season 1
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Episode 2
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34:47
Unlocking Transformative Service Operations with Nicola Collister: From Flexible Working to CX Elevation
Unlock the secrets of transformative service operations with Nicola Collister, a pioneer in change management. Discover her incredible journey from spearheading homeworking and self-managed teams at RAC to innovating with Europe's first speech-...
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Season 1
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Episode 1
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31:02
